Fossilise Support
Answers to common questions, and how to reach us.
How do I identify a fossil?
Tap Identify a fossil at the bottom of the screen, then take a photo or choose one from your library. Fossilise marks each fossil it finds in the photo and tells you what it is, how old it is and how rare it is. Save the ones you want to your collection.
How do I get a better identification?
Photograph one side in good daylight, fill the frame and keep it sharp. A coin or ruler beside the fossil helps with scale. If the result is unsure, Fossilise will suggest what to try next.
Is Fossilise free?
Yes. There is no account, subscription or advert. Each device can identify up to 10 photos and ask up to 20 questions a day, and the allowance resets at midnight UTC.
Where is my collection stored?
On your device only. Fossilise has no accounts, so your finds are not backed up to our server. Deleting the app deletes your collection.
The app says scanning is paused. What does that mean?
We cap how much the identification service can be used each day. If that cap is reached, scanning pauses until the next day. Your collection and the fossil guide still work.
How accurate is it?
Fossilise uses AI and gives a confidence score with every result. Treat it as a strong first guess, not an expert opinion. A local museum or geology group can confirm anything important.
Contact Us
Something not working, or a question we have not answered? Email support@fossilise.co.uk. The Contact support button in the app's Settings adds your app version, which helps us look into problems.